Shipping & Returns Policy

SHIPPING

DOMESTIC SHIPPING

All orders placed through the PS The Label e-Boutique are shipping using a registered e-parcel service via our partners: Australia Post, FastWay Couriers, Couriers Please and Toll Priority. All PO Box and ParcelPoint addresses are sent via Australia Post.

Orders placed before 1pm (AEST time) will be shipped the same day. Orders placed after 1pm (AEST time) or on a public holiday(s) will be sent the following business day. PS The Label does not ship on weekends, therefore any orders placed on Friday’s after 1pm (AEST time) will be shipped on the next business day.

All express purchases placed before 1pm (AEST time) are delivered overnight in most locations in Australia. Note, remote postcodes can take up to 3 business days.

If you have any further questions regarded an estimated delivery time for your purchase please feel free to email social@apparel22.com.au with your delivery details.

INTERNATIONAL SHIPPING

All international orders placed on the PS The Label e-Boutique are shipped using a registered e-parcel service via our partners Australia Post Air Mail. We currently offer the below services: 

NEW ZEALAND

International Air Mail

Standard Shipping Service – Estimated arrival time is between 5-10 business days however allow up to 14 business days. 

NORTH AMERICA

International Air Mail

Standard Shipping Service – Estimated arrival time is between 5-10 business days however allow up to 14 business days. 

REST OF THE WORLD

International Air Mail

Standard Shipping Service – Estimated arrival time is between 5-10 business days however allow up to 14 business days.

Upon receiving a shipping confirmation of your order you will have the option to track your item using the article number provided through http://auspost.com.au/track

Note, due to sizing and certain weight limits, PS The Label reserves the right to cancel any order.

RETURNS POLICY

If you are unhappy with your order for any given reason, PS The Label e-Boutique will happily accept a return provided that your item follows the below:

  • Goods are in saleable condition which includes all original packaging and tags are attached to the garment
  • Goods have not be worn, damaged or washed prior – This includes light odour on garment and any makeup transferred from wear.

PS The Label e-Boutique does not accept returns on any items bought on sale or with a promotional coupon code – However, you are more than welcome to return your item for an exchange or store credit voucher to spend at a later stage.

Please contact social@apparel22.com.au within seven (7) days of receiving your order and confirm if you wish to exchange or return your item – Our team will be in touch with a RAN (Return Authorisation Number) which is to be recorded along with your Returns Form and sent back together with your unwanted garment.

PS The Label e-Boutique will not be held responsible for any losses or damages of items on return shipping.

CLICK HERE TO DOWNLOAD OUR RETURNS FORM

STORE CREDIT

All store credit vouchers:

  • Are valid for a six (6) month period from the date of issue, unless stated otherwise.
  • Redeemable only through the PS The Label e-Boutique.
  • Are provided for any customer opting out of an exchange offering them to use their credit at a later date within the six (6) month period from the date of issue.
  • Are provided for any items returned using a gift voucher.
  • Are provided for any items returned bought on sale or using a promotional coupon code.

Note, PS The Label e-Boutique will not be held responsible for any store credit or gift vouchers that are lost, stolen, destroyed or used without consent.

PS The Label will not be held responsible for any losses or damaged to returns and/or exchanges.

Your purchase will only be accepted for an exchange once notified within the seven (7) days of receiving your shipment.

For any enquiries or questions relating to the PS The Label e-Boutique please email social@apparel22.com.au for further information.

OUR RETURN ADDRESS IS:

PS THE LABEL

23/2 BISHOP ST

ST PETERS NSW 2044

AUSTRALIA

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